Last Updated: February 20, 2025
This Privacy Policy describes how Filmbase Canada (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.filmbase.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
1. How We Collect and Use Your Personal Information
We collect personal information from you directly, automatically, and from third parties.
Information You Provide Directly: Name, address, phone number, email, billing and shipping details, account information (if applicable), and customer support communications.
Information We Collect Automatically: Usage data such as IP address, device/browser information, and site interaction through cookies and tracking technologies.
Information from Third Parties: Payment processors (e.g., Stripe, PayPal), analytics providers (e.g., Google Analytics), and shipping and fulfillment partners.
2. Purpose of Data Collection
We collect personal data for order processing, account management, customer support, marketing (only with user consent), and security/fraud prevention. We do not sell personal data to third parties.
3. Data Sharing & Third-Party Services
We share data with service providers such as payment processors, shipping providers, and analytics tools to operate our business. Some data may be processed outside Canada, and we implement safeguards to comply with privacy laws.
4. Cookies & Tracking Technologies
We use cookies to enhance website functionality, analyze traffic, and improve user experience. Users can manage cookie preferences through browser settings. See Shopify’s Cookie Policy for more details.
5. Data Security & Retention
We use encryption, firewalls, and access controls to protect personal data. Order information is retained for seven years for legal compliance, marketing data until users unsubscribe, and dealer accounts as long as the business relationship is active. Users can request access, correction, or deletion of their data.
6. Legal Compliance
Filmbase Canada complies with PIPEDA (Canada), GDPR (for European users, if applicable), and CCPA (for California users, if applicable). Data access and deletion requests are processed as required by law.
SMS Messaging and Data Privacy
We do not share your personal information, including mobile information, with third parties for marketing or promotional purposes under any circumstances.
We do not transfer or share your personal data with any external organizations under any circumstances, even with your consent. We have strict internal policies and technical safeguards in place to prevent unauthorized access or sharing of your data.
You may opt out of receiving SMS or other marketing communications from us at any time by following the instructions in the message, such as replying STOP or UNSUBSCRIBE.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Filmbase Canada at 438-638-6558, including account notifications and limited promotional content. Consent is not a condition of purchase.
Message frequency may vary. Message and data rates may apply.
To unsubscribe, reply STOP at any time. For assistance, reply HELP, or contact us at 438-638-6558 or support@filmbase.ca.
Mobile opt-in and consent information is never shared with any third parties, for any purpose.
7. Contact Information
Filmbase Canada – Privacy Officer
Address: 2220 Rue Lapinière, Unit 103, Brossard, QC, Canada
Email: support@filmbase.ca
Phone: +1 (438) 638-6558