Last Updated: February 20, 2025

1. Overview
This website is operated by Filmbase Canada Online. Throughout the site, the terms “we,” “us,” and “our” refer to Filmbase Canada Online. Filmbase Canada Online offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Eligibility
By using our services, you confirm that:
  • You are at least the age of majority in your province or territory, or
  • You have obtained consent from a parent or legal guardian if you are under the age of majority.

3. Use of Services
You agree to use our services only for lawful purposes and not to engage in:
  • Any illegal activities.
  • Intellectual property infringement, including copying or distributing content without authorization.
  • Transmitting viruses, malware, or harmful code.
  • Fraudulent, abusive, or misleading conduct.
We reserve the right to suspend or terminate access to our services at our sole discretion.

4. Product Information, Orders, and Cancellations
We strive for accuracy but do not guarantee that all product descriptions, images, pricing, and availability are error-free. We reserve the right to:
  • Modify product descriptions, pricing, or availability at any time without prior notice.
  • Refuse or cancel orders for any reason, including errors or suspected fraud.
  • Limit sales of our products and services to certain individuals, regions, or jurisdictions.

Order Cancellations and Refunds
  • Custom products, including smart films and smart glass, are final sale and non-refundable.
  • Non-custom products may be eligible for a refund or exchange subject to our Return Policy.
  • If we cancel an order, we will issue a refund at our discretion.

5. Custom Products and Warranty
Many of our products, including smart films and smart glass, are custom-made and sold “as is.”

Warranty Coverage
  • Filmbase-Manufactured Products: Covered under the warranty specified at the time of purchase.
  • Third-Party Products: Subject to the original manufacturer’s warranty. We do not provide additional warranties beyond what the manufacturer offers.
No implied warranties apply to custom products, to the fullest extent permitted by law.

6. Limitation of Liability
To the fullest extent permitted by law, Filmbase Canada Online disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

We are not liable for:
  • Direct, indirect, incidental, or consequential damages arising from product use.
  • Installation errors, misuse, or modifications made by third parties.
  • Delays, supply chain disruptions, or events beyond our control.
If liability cannot be fully disclaimed under applicable law, our liability is strictly limited to the purchase price paid for the product or service.

Consumer Protection Notice: Nothing in these Terms limits rights consumers may have under mandatory consumer protection laws in Quebec or Canada.

7. Indemnification
You agree to indemnify, defend, and hold harmless Filmbase Canada Online and its affiliates from any claims, damages, losses, or liabilities arising from:
  • Your use or misuse of our services.
  • Violation of these Terms.
  • Third-party claims resulting from your actions.

8. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

  • Business disputes will be resolved through binding arbitration in Montreal, Quebec.
  • Consumer disputes will be resolved in Quebec courts where required by law.

9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the “Last Updated” date.

If required by law, we will notify users of significant changes and obtain consent where necessary.

10. Contact Information
For questions, contact us at:
Filmbase Canada Online
2220 Lapinière, Unit 103
Brossard, QC, Canada
Email: support@filmbase.ca
Phone: +1 (438) 638-6558